Tag: sysco

Not a Friendship Membership

When we opened the cafe, Pierre went to Sam’s to buy a membership but they made him mad so he got a membership at Costco. It was handy and cheaper than Sysco for items like candy and water bottles. We got a business account that was enabled for tax exempt purchases since we were buying most things for resale. Pierre was good about making Costco runs for us when we were getting low on water, but he always bought sanitary wipes while he was there. I told him we didn’t need them because we already had sanitizer in squirt bottles for cleaning counters and equipment. He continued to waste our money buying the wipes, which tells me he didn’t watch the Food Handler videos or just didn’t care. Like I told you earlier, it wasn’t his money so I guess it was easy to waste.

I went to Costco and got my membership card. For the account we got, 2 people get membership cards and you have to pay extra if you want to add more people. Pierre wanted to add Nick to our account. I didn’t like the idea, because Nick wasn’t part of the cafe. Nick was a former student of Pierre and now a skating coach. I love Nick, but he’s not part of the business and really didn’t even support us much. He hardly ever bought anything from the cafe. Mainly though, Nick wasn’t qualified for tax exempt purchases and I didn’t want to be involved in any kind of sales tax fraud.

So one day, I went to Costco and when I got to the checkout they told me my membership was no good. Turns out, Pierre had put Nick on our membership even though I wasn’t in favor and when Nick was added Costco took me off. What the Heck! This is a business, not a friendship membership. I don’t know if Pierre and Nick are more than friends, but I sure don’t see any reason to have Nick on our account. It’s cheaper for him to have his own account anyway since personal accounts are cheaper. I had Nick taken off the account and got everything straightened out. I did find out later that Pierre paid the extra money for Nick to be put back on the account as a third member. I told Pierre he better make sure Nick was paying sales tax on his purchases.

This is the kind of crap you shouldn’t have to deal with when trying to build a business. I don’t know where Pierre’s brain was, but it wasn’t on building a restaurant. It’s a bad sign when your partner goes behind your back on business actions. I should have run away as fast as possible.

The Best Thing We Never Did

At the risk of being repetitive, good food was important to me. We added salads, sandwiches, chicken breasts, smoothies, and fresh-baked brownies and cookies. Anything that had to be heated was put through the oven. We had to experiment a little but it was worth it to avoid the fryers.

Opening a restaurant is expensive, so we didn’t buy any equipment until we found we needed it. Which is definitely a good plan as many vendors will supply equipment if you buy their product. Again, I thank our Sysco rep, Mike, for helping us with all of that.

So we never bought a microwave. As we added new menu items, we were able to make them with the equipment we had and just never found a need to purchase a microwave. I liked it better that way, as we had no plans to reheat food and sell it. You’d think that would make our customers happy, too.

To this day, I’m so glad we didn’t have a need for a microwave. You would not believe how many people have the guts to bring their own food and coffee to a restaurant and ask us to warm it up for them. One woman even brought a fried egg in a baggie and wanted us to warm it for her. First of all, we’re in business to make money and how dare they even ask. Second of all, taking outside food into our sanitized kitchen is a major health code violation and how dare they even ask. Third of all, if our microwave rendered their food inedible they would expect us to replace it free of charge. How dare they! People don’t care about any of that so it was great to be able to say we didn’t have a microwave and therefore couldn’t help them. Still, many people got very angry. Go figure.

We also had a lot of people bring in outside food and expect us to supply all the ketchup, plasticware, sugar, creamer, and cups they forgot to grab where they purchased the food. Really? How many restaurants do you go to and ask for a table to eat food you purchased somewhere else? My mistake here was that I seriously underestimated other people’s actions.