I know I’ve touched on this before, but I just can’t stop thinking about it. Every employee who worked in Operations, had a master key that would open every door in every facility. And it was my impression that everyone at corporate had a master key as well. The Front Desk in each facility had a key that would open every door within that facility. I don’t know if it was a master key to all facilities. The reason I know these things? I have used the key at the front desk to open my restaurant. An ops manager at another facility shared with me that all of ops had master keys. Even though Pierre quit his job with corporate, they didn’t take his master key upon termination, as he gave Kyle and me copies of the master key.
For a long time, I was just thinking about all the opportunities these keys gave employees to steal from me, other tenants, and from corporate/all facilities. I was just thinking about them stealing physical items. The reason I can’t stop thinking about it now is because my scope has changed. If corporate is that nonchalant about their keys, how many executives have their passwords on their desks? Employees could have access to financials, payroll, schedules, everything. Such a huge risk with such a small object. And you’d think they would have been concerned to hear their people were stealing from me, because that’s a big red flag of deeper problems. Now, I’m really wondering who audits a hockey league and why this hasn’t come up before? And maybe it has by now. It’s been a few years since I was involved and all of this could have changed by now. Let this be a big lesson to you as you build your business. Every little thing can be fiscally significant.
Learn From My Mistakes 